{"id":1814,"date":"2026-07-19T17:16:22","date_gmt":"2026-07-19T17:16:22","guid":{"rendered":"https:\/\/h-oursapp.com\/?page_id=1814"},"modified":"2026-11-10T13:30:15","modified_gmt":"2026-11-10T13:30:15","slug":"datenschutz","status":"publish","type":"page","link":"https:\/\/h-oursapp.com\/en\/datenschutz\/","title":{"rendered":"Privacy"},"content":{"rendered":"
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Your data<\/p>\n

Privacy Policy<\/p>\n

mehr wollen UG (haftungsbeschr\u00e4nkt) \u00b7 h_OURs \u00b7 Version 2.3 \u00b7 Stand: 10.11.2026<\/p>\n<\/header>\n

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Controller<\/h2>\n
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MW \u2013 mehr wollen UG (haftungsbeschr\u00e4nkt)<\/p>\n

Represented by: Martin Ne\u00dfmann (Managing Director)<\/p>\n

Industriestra\u00dfe 15, 18069 Rostock<\/p>\n

Commercial register: HRB 17407, Rostock Local Court<\/p>\n

Email: info@h-oursapp.com<\/p>\n

Data protection enquiries: datenschutz@h-oursapp.com<\/p>\n<\/div>\n

No data protection officer has been appointed: we do not permanently employ at least 20 people on the automated processing of personal data (\u00a7 38 (1) BDSG), and the conditions of Art. 37 (1) GDPR are not met either.<\/p>\n<\/section>\n

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What data do we collect?<\/h2>\n

When visiting the website<\/h3>\n

When this website is accessed, our hosting provider Raidboxes GmbH (Hafenstra\u00dfe 32, 48153 M\u00fcnster) automatically records technical access data in server log files: full IP address, time of access, page accessed, referrer URL and the browser identifier (user agent), from which browser and operating system can be derived. These log files are deleted automatically after 7 days. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in the secure and functional operation of the website). A data processing agreement pursuant to Art. 28 GDPR is in place with Raidboxes. According to Raidboxes, the server location is Germany. Raidboxes uses sub-processors; the current list is provided by Raidboxes under the data processing agreement.<\/p>\n

Fonts<\/h3>\n

The fonts used on this website (Google Fonts) are stored and delivered locally on our own server. No connection to Google servers takes place and no data is transmitted to Google.<\/p>\n

Light or dark appearance<\/h3>\n

On our website you can switch between a light and a dark presentation. We remember your choice in the local storage of your browser, so that the page looks the way you set it on your next visit. This entry contains nothing but the information \u201clight\u201d or \u201cdark\u201d, does not leave your browser and is not read out by us. The legal basis is \u00a7 25 (2) no. 2 TDDDG, as you request this function yourself and expressly.<\/p>\n

Newsletter sign-up form<\/h3>\n

The sign-up form for our newsletter is embedded technically via our service provider Brevo. This form only loads after you have consented to the use of non-essential content via our cookie banner \u2014 without this consent no connection to Brevo is established and no data is transmitted. If you consent, your browser transmits technical data (including your IP address) to Brevo when the form loads.<\/p>\n

When you sign up, the form transmits your email address to Brevo. Stored there is when the contact was created and whether you confirmed the sign-up via the confirmation link (double opt-in) \u2014 this allows us to demonstrate your consent. Providing your email address is voluntary but a prerequisite for receiving the newsletter. No further form fields and no open or click tracking of the newsletter emails are used. Brevo logs technical dispatch events (delivery, non-delivery, unsubscribe, spam complaints) so that we can ensure delivery; the legal basis is Art. 6 (1) (f) GDPR.<\/p>\n

Order, payment processing and access code (support contribution)<\/h3>\n

If you pay a support contribution (early adopter contribution) via the support button, we process additional data for this. When you order we collect your email address, the contribution you chose, the resulting number of prepaid months and the resulting permanent monthly price, the access code assigned to you, your customer account data including a user ID for unambiguous assignment, a marker indicating whether it is a purchase for yourself or a gift, and the order number and date.<\/p>\n

If you mark your order as a gift, we additionally collect the name and email address of the person receiving the gift, to whom we send the access code, and \u2013 if you provide them \u2013 your personal lines to them; you, as the paying person, still receive the invoice. The contracting party for the support contribution remains exclusively you (\u00a7 328 BGB). If the person receiving the gift creates their own customer account to redeem the code, we process the same data set as for an account resulting from a purchase for oneself; for this, the separate withdrawal instructions and pre-contractual information in Part H<\/a>apply to this, as a separate contract is concluded between us and the person receiving the gift.<\/p>\n

This data is stored in our shop system (WooCommerce with the Germanized plugin), which runs as a WordPress plugin on the same Raidboxes instance as the website \u2014 no separate hosting location.<\/p>\n

The payment is processed by the payment service provider Mollie (Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands). In doing so Mollie processes your payment data (name, address, payment data, order amount and \u2014 if provided \u2014 your telephone number and, depending on the payment method chosen, logistics data) as a data controller in its own right<\/strong>, not as our processor \u2014 in particular for its own purposes such as fraud prevention and fulfilling its own statutory obligations. According to Mollie the processing takes place within the European Economic Area; no transfer to third countries takes place. You can find information on data processing by Mollie in Mollie's own privacy policy at https:\/\/www.mollie.com\/legal\/privacy<\/a>.<\/p>\n

The legal basis for our processing of your order and payment data is the performance of the contract concluded with you (Art. 6 (1) (b) GDPR) and our commercial and tax retention obligations (Art. 6 (1) (c) GDPR).<\/p>\n

The access code assigned to you is stored linked to your customer account until you have redeemed your consideration or your claim becomes time-barred. We also send you an order confirmation with the applicable GTC and the Right of Withdrawal as a PDF attachment.<\/p>\n

If you use the electronic withdrawal function (\u00a7 356a BGB, see Right of Withdrawal), we process the data provided for it (name, contract identifier, contact address) as well as the date and time of receipt, in order to send you an automated acknowledgement of receipt. The legal basis for this is our statutory obligation under \u00a7 356a BGB (Art. 6 (1) (c) GDPR) and the performance of the contract (Art. 6 (1) (b) GDPR).<\/p>\n

Gift function \u2014 information for the person receiving the gift (Art. 14 GDPR)<\/h3>\n

If you have been given h_OURs access as a gift without having ordered from us yourself, we do not collect your name and email address from you but from the person giving the gift, who entered these details with their order \u2013 as well as the personal lines to you, if they wrote any. We use this data exclusively to deliver the gift to you by email and to enable you to redeem the access code \u2014 for nothing else, and in particular not for advertising.<\/p>\n

The legal basis is our legitimate interest (Art. 6 (1) (f) GDPR) in delivering to you the gift commissioned by the person giving it. Art. 6 (1) (b) GDPR does not cover this processing, because you yourself are not a contracting party to the underlying support contribution (\u00a7 7 para. 8 Terms and Conditions<\/a>) \u2014 the contracting party remains exclusively the person giving the gift.<\/p>\n

We do not send the gift email via Brevo but directly from our shop system via our own company address (shop@h-oursapp.com), hosted by our hosting provider Raidboxes GmbH, Hafenstra\u00dfe 32, 48153 M\u00fcnster (a data processing agreement pursuant to Art. 28 GDPR is in place). No transfer to third countries takes place. If you create your own customer account to redeem the access code, from that point on we process your own account data as described for any purchase for oneself; the separate withdrawal instructions and pre-contractual information that apply to this can be found in Part H<\/a>.<\/p>\n

If you do not redeem the access code, we store your name and email address until the gift-giver's claim to the consideration becomes time-barred by law. If you redeem it, the storage periods stated for your own customer account apply from that point on, and we reduce the data collected specifically for the gift to what is necessary for that purpose.<\/p>\n

Since we rely on a legitimate interest here, you have the right to object to this processing at any time on grounds relating to your particular situation (Art. 21 (1) GDPR). A short email to datenschutz@h-oursapp.com is sufficient. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. Your objection does not undo the gift itself; it remains with the person who gave it.<\/p>\n

In addition, you have the rights to information, rectification, erasure, restriction of processing and data portability described below under \u201cYour rights\u201d, as well as the right to lodge a complaint with a data protection supervisory authority \u2014 details and the authority responsible for us can be found there. The controller for this processing is us, MW \u2013 mehr wollen UG (haftungsbeschr\u00e4nkt), Industriestra\u00dfe 15, 18069 Rostock, reachable at datenschutz@h-oursapp.com; for further contact details see \u201cController\u201d above.<\/p>\n

Registering an account without a purchase<\/h3>\n

You can also register on the website without paying a support contribution or buying a merchandise product. In doing so, we collect your email address, your password and your username. Registration is confirmed via double opt-in: you receive an email with a confirmation link, and your registration only takes effect once you click it. This account also receives a user ID for unique identification (as with the customer account from a purchase).<\/p>\n

An account registered in this way currently offers no function of its own beyond the mere registration; it is being prepared for a later purchase or for the shop\/app launch. The legal basis and consumer protection rights for this registration \u2014 including the Right of Withdrawal \u2014 follow from Part I<\/a>: as a precaution we treat this account as a separate contract about digital content (\u00a7 327 (3) BGB).<\/p>\n

\u201cLinked accounts\u201d \u2014 the same account also serving as a login for the app in future \u2014 are expressly not covered here: the app does not exist yet; this will only be regulated with the app launch and a separate amendment to the terms and conditions.<\/p>\n

Voluntary mention as a supporter<\/h3>\n

You can optionally agree via a checkbox to be named with your name in our public supporter list on the website. Only your name is published; your user ID is never shown publicly, but only internally in your own account profile.<\/p>\n

The legal basis is your consent (Art. 6 (1) (a) GDPR). You can revoke it at any time with effect for the future; your name will then be removed from the list. The revocation does not affect the lawfulness of the publication carried out up to that point.<\/p>\n

Contacting us by email or telephone<\/h3>\n

If you contact us by email or telephone, we process the data arising from this (email address or telephone number, the content of your enquiry) solely in order to deal with your request. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in responding), and for contract-related enquiries Art. 6 (1) (b) GDPR. We delete this data as soon as your enquiry has been dealt with conclusively. Business correspondence subject to commercial or tax retention obligations is kept for the statutory period: commercial letters six years, accounting documents eight years (\u00a7 257 (4) HGB, \u00a7 147 (3) AO).<\/p>\n

Analysis and reach measurement<\/h3>\n

We do not use any tools to analyse your usage behaviour and no advertising or reach trackers (for example Google Analytics, Meta Pixel); this also applies to the ordering path. Our newsletters also contain no open or click tracking. For the pre-sale a deliberately data-minimising, aggregated count without personal reference is planned, not individual tracking.<\/p>\n

No third-party advertising, no selling of data, no commissions on exchanges. We process your data only to run and improve h_OURs. It is only shared where this is necessary for operation (e.g. hosting, payment processing), required by law, or where you have given your consent.<\/p>\n

Online-Umfrage<\/h3>\n

\u00dcber Links in unserem Newsletter, auf unserer Website, auf Instagram und \u00fcber QR-Codes laden wir zur Teilnahme an einer Online-Umfrage zu h_OURs ein. Die Umfrage l\u00e4uft \u00fcber den Dienst Survio; mit dem Klick auf den Link verl\u00e4sst du unsere Website. Verantwortlich f\u00fcr die Verarbeitung ist MW \u2013 mehr wollen UG (haftungsbeschr\u00e4nkt), Industriestra\u00dfe 15, 18069 Rostock. Fragen zum Datenschutz erreichen uns unter datenschutz@h-oursapp.com. Weitere Informationen findest du in unserer Privacy Policy<\/a>.<\/p>\n

Verarbeitet werden deine Antworten auf die Fragen des Fragebogens. Das sind Angaben dazu, wie du dir heute Hilfe holst, was du anderen anbieten k\u00f6nntest und wie dir h_OURs gef\u00e4llt, dazu Angaben zu Alter, Wohnort, Engagement, Geschlecht und dem Geld, das du im Monat pers\u00f6nlich zur Verf\u00fcgung hast. Bei den Fragen nach Geschlecht und Einkommen kannst du \u00bbM\u00f6chte ich nicht angeben\u00ab w\u00e4hlen. Die Teilnahme ist freiwillig, eine Anmeldung ist nicht n\u00f6tig, und wir fragen weder Namen noch Anschrift ab. Du kannst die Umfrage jederzeit abbrechen; bis zum Absenden erreichen uns deine Antworten nicht.<\/p>\n

Am Ende kannst du freiwillig deine E-Mail-Adresse angeben, wenn wir dich zur Alpha einladen und \u00fcber die Entwicklung informieren sollen. Nur wenn du dort zustimmst, verarbeiten wir sie, und zwar zusammen mit deinen Antworten.<\/p>\n

An der Umfrage kannst du in jedem Alter teilnehmen. Deine E-Mail-Adresse kannst du uns erst ab 16 Jahren hinterlassen; j\u00fcngere Antworten werten wir ohne E-Mail-Adresse ganz normal mit aus.<\/p>\n

Wir werten die Antworten zusammengefasst aus. Nach au\u00dfen, etwa an Geldgeber oder in Beitr\u00e4gen auf Instagram, geben wir nur Gesamtergebnisse weiter, keine Einzelantworten und keine Freitexte.<\/p>\n

Rechtsgrundlagen.<\/strong> Deine Antworten verarbeiten wir auf Grundlage unseres berechtigten Interesses an Markt- und Produktforschung (Art. 6 Abs. 1 lit. f DSGVO). Du kannst dieser Verarbeitung jederzeit widersprechen; es gen\u00fcgt eine Nachricht an datenschutz@h-oursapp.com. Deine E-Mail-Adresse und die Einladung zur Alpha beruhen auf deiner Einwilligung (Art. 6 Abs. 1 lit. a DSGVO), die du jederzeit mit Wirkung f\u00fcr die Zukunft widerrufen kannst, formlos an widerruf@h-oursapp.com.<\/p>\n

Deine Rechte.<\/strong> Du kannst Auskunft \u00fcber deine Daten verlangen, sie berichtigen oder l\u00f6schen lassen, ihre Verarbeitung einschr\u00e4nken und sie dir \u00fcbertragen lassen. Au\u00dferdem kannst du dich bei der Aufsichtsbeh\u00f6rde beschweren, dem Landesbeauftragten f\u00fcr Datenschutz und Informationsfreiheit Mecklenburg-Vorpommern.<\/p>\n

Speicherdauer.<\/strong> Deine Antworten speichern wir bis zum 31.12.2027; danach bleibt nur die zusammengefasste Auswertung. Deine E-Mail-Adresse speichern wir ebenfalls bis zum 31.12.2027; widerrufst du vorher, l\u00f6schen wir sie sofort.<\/p>\n

Wer die Daten f\u00fcr uns verarbeitet.<\/strong> Survio s.r.o., I\u010cO 28300785, Palachovo n\u00e1m\u011bst\u00ed 799\/5, 625 00 Brno-Star\u00fd L\u00edskovec, Tschechien, verarbeitet die Daten in unserem Auftrag (Art. 28 DSGVO). Im kostenlosen Tarif zeigt Survio nach dem Absenden eigene Werbung. Informationen zur Datenverarbeitung durch Survio findest du in der Datenschutzerkl\u00e4rung von Survio<\/a>. Auf den Umfrageseiten setzt Survio Google Analytics und weitere Google-Dienste ein. Dabei werden Cookies gesetzt und Daten wie deine IP-Adresse und dein Nutzungsverhalten an Google \u00fcbertragen. Google hat seinen Sitz in den USA; die Verarbeitung kann auch dort erfolgen. Daf\u00fcr ist Survio verantwortlich; Einzelheiten dazu findest du in der Datenschutzerkl\u00e4rung von Survio.<\/p>\n<\/section>\n

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What do we use your data for?<\/h2>\n

For the secure operation of the website, the display of the newsletter sign-up form, sending information about the progress and news of h_OURs, dealing with your enquiries, demonstrating the consents given, permanently observing unsubscribes and processing your order and the associated payment, if you pay a support contribution. We do not sell your data and do not pass it on for advertising purposes. Recipients are the processors named below, who process your data only on our instructions, and the sub-processors they engage, and in the case of payment processing also the payment service provider Mollie as a controller in its own right (see below). Beyond that we only pass on data where we are legally obliged to do so.<\/p>\n<\/section>\n

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Cookies and local storage<\/h2>\n

Without your consent we do not set any cookies that are not technically necessary. As soon as you have made a choice in the consent banner \u2014 agreement or refusal \u2014 we store that decision in a technically necessary cookie (name: real_cookie_banner-*<\/code>, storage period: 1 year). Under \u00a7 25 (2) no. 2 TDDDG no consent is required for this. Further cookies of our content management system only arise for logged-in editors and do not concern visitors to this website. Non-essential content \u2014 namely the Brevo newsletter form \u2014 is only loaded after your consent via our cookie banner. You can revoke your consent at any time with effect for the future (Art. 7 (3) GDPR). A click on \u201cCookie settings\u201d in the footer of this website is enough. The revocation does not affect the lawfulness of the processing carried out up to that point.<\/p>\n

In addition, our shop system (WooCommerce) stores technically necessary information for the shopping cart and the ordering process \u2014 a session identifier and the contents of your cart \u2014 as soon as you add something to your cart. This information is required for the ordering process you have requested (\u00a7 25 (2) no. 2 TDDDG) and is stored partly as a cookie and partly in your browser\u2019s local storage. The cookies are woocommerce_cart_hash<\/code> and woocommerce_items_in_cart<\/code> (storage period: session) and wp_woocommerce_session_<\/code> (storage period: 2 days). Your setting for the light or dark view is also kept in local storage (hours-farbe<\/code>, see above). You will find the current full overview in our cookie banner under \u201cCookie settings\u201d. Our payment service provider Mollie sets no cookies of its own on the payment page.<\/p>\n<\/section>\n

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Processors and recipients<\/h2>\n